FAQ
Where is your business located?
Light Up Shoes Shop is proudly based in the United States, specifically in New York. Our company was established in 2024, and we've been illuminating the fashion scene ever since!
Where do you ship from?
We ship from our strategically located warehouses across the United States, Australia, and China. Your order will be dispatched from the location that ensures the quickest delivery, depending on your destination and the availability of the item.
Please allow 24-72 hours (Monday to Friday) for us to carefully pack and inspect your shoes before shipment. Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor your delivery status. You can always check the latest updates on your shipment by visiting our tracking page.
Your package may be shipped from different countries depending on stock availability, but rest assured, we aim to get your order to you as quickly as possible.
What Countries Do You Ship To?
We ship to United States, Australia, Canada,U.K., Germany, and many more. To view our full list of countries and times please click here.
What payment methods do you accept?
We accept all major credit cards and Paypal.
What is your return policy?
We want you to be completely satisfied with your purchase from Light Up Shoes Shop. That’s why we offer a 14-day return policy. You have 14 days from the date you receive your item to request a return.
To qualify for a return, your item must be in the same condition as when you received it—unworn or unused, with all original tags, and in its original packaging. Please ensure you also have your receipt or proof of purchase ready when initiating a return.
Please note there is a flat rate $8.00 return shipping fee for orders in the United States. International customers must pay for their own shipping label when sending a return.
How do you handle exchanges?
To ensure you get the item you want as quickly as possible, we recommend following our exchange process:
Request an Exchange: Start by requesting a return for the item you wish to exchange. You can do this by using the form on our contact page.
Make a New Purchase: Once your return is accepted, simply make a separate purchase for the new item you’d like. This way, you won’t have to wait for the exchange process to complete before getting your new product.
This method ensures you receive your desired item as quickly as possible. If you have any questions or need assistance, feel free to contact us!
Do you offer wholesale pricing?
Yes, we do offer wholesale pricing for bulk orders! If you're interested in purchasing our LED shoes or LED-integrated products in larger quantities, we’d be happy to discuss wholesale options with you.
Please reach out to us through our contact form or give us a call, and our team will provide you with the details on pricing, minimum order quantities, and any other information you might need. We look forward to partnering with you!
How can I contact your company?
LightupshoesShop
Address: 1178 Broadway 3rd Floor Mailbox Number #178, New York, NY 10001 US
Email: support@lightupshoesshop.com
Contact form: https://lightupshoesshop.com/pages/contact
Phone: (347) 610-5656
Customer Service: Monday to Friday 9:00 am - 4:00 pm EST